Exchange and return policy

Exchange and Return Policy

At our store, we are committed to your complete satisfaction, and we always strive to provide a reliable and seamless shopping experience.

✅ First: When are you entitled to request an exchange or refund?

You can request a replacement or refund in the following cases:

• Receiving a product different from the order
• The presence of a manufacturing defect or damage to the product
• Application not received
• For no reason (changed my mind)

🚚 Second: Shipping fees

• If the error is from the store (wrong or damaged product):
• 👉 The store will bear all shipping costs (round trip)
• If a return is requested without a product defect (such as a change of mind):
• 👉 Shipping fees are non-refundable
• 👉 The customer bears the return shipping cost.

💰 Third: Refunds

• The product's value is refunded only after it has been received, inspected, and its condition confirmed.
• Shipping fees are non-refundable if the shipment is successfully completed.
• Payment or transfer fees may be deducted depending on the payment method used.

⏱️ Fourth: Return period

• Return requests are processed within 10 business days.

📦 Fifth: Return Policy

• The product must be in its original condition and unused.
• It must be in its original packaging with all accessories.

We would also like to point out that we are committed to the highest standards of quality in storage, packaging, shipping, and speed of completion.